We're excited to announce the release of Aloware v10.4.7. You'll find all the these features enabled in your account now. 

Read below for all the highlights and details...

💡Free Trial of Smart Transcription

Aloware has released an exciting new artificially intelligent feature called smart transcription.

Listening to call recordings is labor-intensive and time-consuming. So, this feature enables managers to easily review the conversation dialogue, highlights, keywords, and categories with a click of a button.

Below you'll find the new settings page with custom dictionaries, PII redaction and content moderation. You can enable it yourself today.

To get started immediately, simply email support@aloware.com with this message, "Hi, I'm interested in the Transcription Free trial" and we'll turn it on for you.

Learn More here

💲Upgraded Local Presence Packages

With Local Presence, you can increase your connection rate by using local area codes for calling and texting in major cities. 

Now, we have upgraded our major cities package to all area codes in the United States. 

📢 Aloware Talk Launch [Beta]

Another reminder that Aloware has launched its newest, overhauled interface.

Since release, we've made a number of performance improvements and enhancements. Check them out here!  

In the last release, we highlighted the features on the communications page. Today, Nick will highlight how to use and understand the contacts page and more.

Remember it's been enabled on your account FOR FREE so make sure to give it a try.

🔕 ‘Opt-Out’ as a filter on Contacts Page

Many users may not want to receive texting or SMS, but still want to be contacted about important updates. Therefore, we have added opt-out as a separate option.

Now users can now use Opt-Out and DNC in different filter combinations in the contacts page.

Go to Contacts > Filters > DNC and Opt-Out Options. There each of the options are clearly explained below:

⛔ Enforced TCPA Approval Option

In some industries, it is critical to block any possible communication with customers on the Telephone Consumer Protection Act (TCPA) list. 

Therefore, Admins can go to Account > Contact Settings > ‘Prevent Messaging to Non TCPA Approved Contacts’ Option seen below.

Please note: This setting is extremely restrictive and should not be used in all cases. Please read this article and contact support@aloware.com to understand if TCPA enforcement is right for your business.

TCPA Support Article

🐞 Bug fixes and performance improvements

We deployed lots of performance improvements related to HubSpot CRM shared contacts, file processing and UI fixes. Contact technical support for more details. 

As always, we're committed to providing the best possible experience for our users, and we hope you enjoy this latest update. 

If you have any questions or feedback, please don't hesitate to reach out to our support team at support@aloware.com.

We're excited to announce the release of Aloware v10.4.6 which will release tonight after 7pm PST, Friday July 1st. 

Read below for all the highlights and details...

📞 Additional Call Details

In an effort to show the user more details about calls to the user, we’ve added the following information to the communication info.

• Did call answer with Fishing mode? yes/no
• Barge? yes/no
• Whisper? yes/no
• Holder in a queue? yes/no
• If yes to the above, then place in queue before the call hung up will show
• Timestamp of the ring group snapshot

Navigate to a conversation with a call. If you scroll to the bottom, you will find the 'more details' button. Select this to find the below screenshot.

Find the additional details on the left information panel below.

💲 End of Month Cost & Usage Summary Report

Aloware wants to make sure you always know your accurate monthly usage and billing.

Therefore, Aloware will send an email to the Billing Admins of your account at month’s end. You can find a sample email preview below.

📢 Aloware Talk Launch [Beta]

A reminder that Aloware has launched its newest, overhauled interface.

Since release, we've made a number of performance improvements and enhancements. Check them out here!  

Watch this quick video to see the new and improved Aloware Talk interface. Remember it's been enabled on your account FOR FREE.

📈 'Not Disposed' Dashboard Filter

‘Not Disposed’ allows users to pull all calls and contacts who were not given a disposition.

Therefore, we added a new filter (Not Disposed) that already existed in the “Contacts” tab, to Communications (in the Dashboard). This way you can easily see what contacts have not been disposed.

See below for an example:

💡 Smart Transcription Feature

Aloware has released an exciting new artificially intelligent feature called smart transcription.

Since we know listening to call recordings is labor-intensive and time-consuming, the team has enabled managers to easily review the conversation dialogue, highlights, keywords, and categories with a click of a button. 

🐞 Bug fixes and performance improvements

We deployed lots of performance improvements related to hubspot CRM integration and large job speed like bulk SMS messages. Contact technical support for more details. 

As always, we're committed to providing the best possible experience for our users, and we hope you enjoy this latest update. 

We will closely monitor app performance for the latest release beginning on Friday, July 1st after 5pm PST. 

If you have any questions or feedback, please don't hesitate to reach out to our support team at support@aloware.com.

We're excited to announce the release of Aloware v10.4.5, including perhaps the most groundbreaking evolution yet, the new Talk interface. 

Read below for more...

📢 Aloware Talk Launch [Beta]

Watch this quick video to see the new and improved Aloware Talk interface. It's been enabled on your account FOR FREE.

💡 New Smart Transcription

Listening to call recordings is labor intensive and time consuming. With Aloware's new smart transcription product, users are able to automatically review the conversation dialogue, highlights, keywords and categories with a click of a button. 

📞New Compliance Wizard

Not sure the registration status of your business or use cases? Afraid you might be labelled as spam unjustly? 

Aloware's new compliance wizard makes it easier than ever to get registered, manage fees and know exactly where you stand with compliance. 

Navigate to Account --> Compliance to explore the new wizard yourself. Available for Admins access only.

🏠 Local Presence for Canada Phone Numbers

We are adding support for purchasing local presence in Canada! 

This means clients can now purchase phone numbers reflective of being of Canadian origin. Contact sales@aloware.com today to get started.

🐞 Bug fixes and performance improvements

We deployed a host of performance improvements related to load times and call quality. Contact technical support for more details. 

As always, we're committed to providing the best possible experience for our users, and we hope you enjoy this latest update. We will closely monitor app performance for the latest release beginning on Friday (June 17th) after 5pm PST. 

If you have any questions or feedback, please don't hesitate to reach out to our support team at support@aloware.com.

🚀Release Summary

🏠 Local Presence Availability

📲 Warm Transfer to Ring Groups

📞 New Line Type Information

✅ New Compliance Status  

🕒 Broadcast Schedule Time

🔗 Pipedrive 2.1 Updates

🏠Local Presence

When running an outbound calling campaign, you likely want to increase your pickups and overall connection rate. A great way to achieve this is by matching your outbound Caller ID with the prospect's phone number.

If you haven't heard, Aloware offers local presence phone numbers and we've made it easier than ever to get started. Reach out to your CSM or email us directly sales@aloware.com for more details.

Click Here to Learn More

📲Warm Transfer to Ring Groups

During a phone call, you may need to add another user to a conversation. But what if you want to randomly assign your call to a ring group? 

You could always perform a warm transfer by clicking 'Add' then selecting a specific user (see below).

Now, after selecting 'Add', you have the option to select a ring group besides adding a specific user (see below).

📞 New Line Type Information

On the Lines Table, you can now see the type of number associated with each phone line. For example, Toll-free or Local (see below).

✅ New Compliance Status in Phone Numbers Table

If you navigate to Lines, then click a specific phone number, you can see the Compliance Met status. 

STIR/SHAKEN status is a strict authentication processes for outbound calls from voice service providers.

STIR = Secure Telephone Identity Revisited 

SHAKEN = Signature-based Handling of Asserted Information Using toKENs

STIR/SHAKEN Guide

A2P 10DLC, or Application-to-Peer Ten-Digit Long Codes, is the proper brand and campaign registration and certification process for SMS/text messaging.

A2P 10DLC Guide

🕒New 'Scheduled Broadcast Time'

In the Broadcast Table [uPro/xPro Feature] , you'll now find the scheduled time for a particular broadcast. 

🔗 Pipedrive Integration v2.1

There is a new Pipedrive Integration with new features ranging from real-time lead status syncing to Contact integrations. 

Read all about our updates like In-app actions or contact syncing in our Pipedrive guide.

Pipedrive Guide

That's all the updates for now! Stay tuned to your notifications and we'll drop in with more exciting product releases in May. 

Improvements

• Compliance Changes
• Extensions in IVR
• Mark Phone Number As Unusable (Wrong Number / Invalid)
• Deal & Ticket Based Workflow Support For HubSpot
• Fixes & Small Changes

Compliance Changes

• Renamed Caller ID to Call Mask to prevent confusion with Caller ID (CNAM).

• Renamed Caller ID settings under Account & User settings to default outbound line to prevent confusion with Caller ID (CNAM).
  
  
  
  
  
  
  
  
  
  

Extensions in IVR

• Extensions will now be listed in descending order.
• Added a reasonable pause between playing each extension information.

Mark Phone Number As Unusable (Wrong Number / Invalid)

There are two scenarios where a contact's phone number can be marked as unusable; the first is through manual flagging. Users or agents can now manually flag a contact's phone number as Wrong Number. The second one is through our carriers. When we message, call, fax, etc. a contact, our carriers might return an error indicating that the number is invalid and in these cases we will automatically flag that number as invalid.
Learn more

Manual Flagging

To manually flag a phone number as a wrong number, users can check the phone number configuration screen under the contact page by clicking on the edit button next to the phone number. There is now a checkbox where they can flag that number as Wrong Number.

📹 Demo

Carrier Flagging

There are multiple scenarios where a contact's phone number can be flagged as invalid but all of them boils down to our carrier returning an error when using their service such as texting, calling, etc.

Note: Phone numbers flagged as invalid cannot be reverted.

Flagged by Texting

When texting a contact and our carrier returns an error, the phone number being used will be automatically flagged as invalid and will not be usable anymore on our texting service.

📹 Demo 

Flagged by Faxing

When sending a fax and our carrier returns an error, the phone number being used will be automatically flagged as invalid and will not be usable anymore on our fax service.

📹 Demo 

Flagged by Calling

When calling and our carrier return an error, the phone number being used will be automatically flagged as invalid and will not be usable anymore on our calling service.

📹 Demo

Prevent Services if Phone Number is Unusable

There are multiple services that a Contact with an unusable phone number is ignored. These services are PowerDialer, Sequences, and Broadcasts. These services will check first if the provided phone number is flagged wrong or invalid, and if so, the contact will get ignored.

Disabled contact actions in the Contact Screen

📹 Demo

Ignore the contact enrollment to Sequences, Broadcasts & PowerDialer

📹 Demo

Deal & Ticket Based Workflow Support For HubSpot

Aloware now supports Deal & Ticket-based workflows in HubSpot:

HubSpot Deal & Tickets now support the following actions:

• Send message action
• Add to user’s Power Dialer action
• Enroll to a sequence action
• Disenroll Action

Why is this important?

• Sales teams can use deal based work flows to send custom messages based on custom deals
• Example use case - Contact visits auto dealership website and fills out a form to learn more. Using a deal-based workflow, HubSpot can now automatically set the deal status and send out a custom message to the contact.

Added creator type of communication to all Aloware communications as a new property under the communication details page.

Learn more

Fixes & Small Changes

• RVM Rejection Reasons
  Added rejection reasons to RVM just like SMS/MMS/Fax on fake communication objects.
  
  
• Progressive Dialer Fishing Mode
  Added progressive dialer support for the fishing mode-enabled ring groups.
  
  
• Terminate (Manual Dequeue)
  Added the terminate button to the Queued Monitoring section of the Wallboard for callback requests and queued calls.

• Timezone - Atlantic Standard Time
  Added Atlantic timezone option to timezone selectors.
  
  
• Sequence - Holidays Update
  Banner now displays if Sequence stops for US holiday. See supported US Holidays
  
  

  Improvements

  Improvements

UnDNC on SUBSCRIBE/START Keywords

1. Aloware will automatically UnDNC a contacts if the contact sends any of the following keywords over SMS:  start, unstop or subscribe
   
   📹  Demo
   
   

Phone Numbers In Import Logs

1. Added phone numbers column in import contacts logs to help users understand which phone numbers skipped or failed to import. 
   
   
   📹  Demo
    

New VM Notifications With Transcription

1. Improved voicemail email notification

2. Added transcription to communication details & communication info page

Press 1 To Leave A Voicemail Option For Lines

1. Added a new line Missed Call settings that requires contacts to press 1 during to leave a voicemail

2. Restructured Line Missed Call settings to be more intuitive

Fixes & Small Changes

• Added New Throttling Options up to 250/min to Sequences+
• Fixed Local Presence Phone Numbers Missing Geo-Location Issue
• Fixed Line Phone Numbers Capability Issues

• Modified our call notes to further explain the routing for tracing purposes

  • Routed to {USER_NAME} user voicemail
  • Routed to {RING_GROUP_NAME} ring group voicemail
  • Routed to {LINE_NAME} line voicemail
• Detailed Access Log For Sequences+
• Duplicate Contact Support For Aloware HubSpot Workflows Send SMS Action
• Added clickable list links to Aloware Talk 
• Fixed Broadcast Time Picker Modal Bug

• Reduced fax file icon size on communication logs table

  • Truncated file names with more than 40 characters
• Account - Exports Tab Optimization through lazy loading
• ADF/XML Reformatting
• Disabled rent phone number button while renting is in-progress
• Increased Tags page speed on some pages
• Fixed User Personal Voicemail Bug

Easier to Use Broadcast Scheduler

Broadcast scheduler is now more intuitive.

Hover over Communication's Relative Timestamp to See Absolute Timestamp

Contact communication timestamp changed to a new format and supports an absolute time tooltip

Treat Returning Contacts as New Leads

Created a new setting under Account > Contact Settings named New Lead Settings. If turned on, existing contact will be redefined as a new lead if coming from automated intakes sources (webform, api, etc.) 

Send SMS Notifications to Custom Phone Number

Added a new setting under User > Notification Settings for a custom SMS notification number

Desktop App Updates

1. Aloware Automatically Notifies Admin if Integration is No Longer Connected 

When a company's integration connection breaks, Company Admins (with Integration Reports notifications enabled) will receive a warning email and next steps if an integration becomes disconnected.

Additionally, we've added an error label next to the integration in case it becomes disconnected.

2. New Sequence Setting - Prevent Enrollment if Contact is Communicating (or has Already Communicated) with an Agent

Keep your contact out of a sequence if you're already talking to them. When enabled, if a contact decides to text or call your lines immediately after submitting a form etc., they won't be enrolled into the sequence.

3. New Sequence Trigger - Add Contact if DNC Status Changes

Added a new trigger that allows you to enroll a contact into a sequence if their DNC Status is added or removed.

Contacts Page - New DNC Filter

We have updated the contacts page DNC filter switch to give greater functionality. It now has 3 options:

1. All Contacts (with and without DNC) [default option]
2. Only contacts with DNC
3. Only contacts without DNC

Daily DNC Report

We have added a daily DNC report setting to the bottom of Account > Reporting Settings. By enabling this setting, company admins will receive a daily DNC report every day at 6 PM (based on company timezone). We will not send a report if there are no DNC contacts.

Account > Reporting Settings > Daily DNC Report

DNC Report Email

Calling Settings - Reject & Archive Communications From Blocked Contacts 

By default, Aloware doesn't route communications from blocked contacts, however, they still appear in logs and reports. We have added the "Reject & Archive Communications From Blocked Contacts" setting to the bottom of Account > Calling Settings. By enabling this new setting, Aloware rejects and archives communications from blocked contacts, therefore, preventing these communications from appearing in call logs or reports.