We're thrilled to announce the launch of our latest feature: Caller ID Verification in Aloware! 

This exciting new feature enables you to show a phone number on outbound calls that is different from your actual number, enhancing both your privacy and professional image.

With Aloware's Caller ID Verification for voice calls, you can now:

1. Easily verify and manage Caller IDs with self-service right from your Line General Settings > Phone Numbers (Admin intervention is required). 

2. Ensure compliance and effortlessly identify Verified IDs with the distinctive 'Verified' badge they display.

3. Say goodbye to repetitive verifications. Our system recognizes your previously verified numbers, saving you time and effort.

4. Simplify your Caller ID cleanup. We've streamlined the process for you: the 'Unrent' option is now 'Delete,' making Caller ID removal as easy as a single click.

Learn more

We’ve just launched our new seamless integration with the powerful CRM HighLevel to streamline your communications like never before! 🎉Also, there's more thrilling news to explore, so stick around until the end!

HighLevel Integration 

🔗 What This Integration Enables:

📞 Effortless Contact Management: Seamlessly pull your contacts from HighLevel to Aloware with one click for efficient and centralized contact management.

📱Telephony Features: Whether you need local phone numbers, toll-free lines, or short codes, we've got you covered. Plus, with features like Caller ID and Spam reduction, you can take your customer interactions to the next level.

☎️ Power Dialer: Aloware's Power Dialer helps you efficiently dial your imported HighLevel contacts, enhancing efficiency and saving you valuable time compared to manual dialing.

💬 Bulk SMS: Text your HighLevel contacts in Aloware harnessing our Broadcast tool to turbocharge your SMS strategy. Thanks to this integration, your SMS history will now be conveniently stored as Notes on all your contacts within HighLevel.

🔄 Interaction Sync: Reflect and sync your call and texting activities from Aloware to HighLevel, ensuring all interactions are captured in your CRM.

📊 Reporting: Access detailed call and texting reporting within Aloware for thorough insights and analysis.

If you’re a HighLevel user or thinking of adopting it, this integration is a game-changer for you.

Learn more

New Talk2 Mobile App 📲

We are excited to announce the release of our new iOS mobile app - Aloware Talk2 - Business Phone. This exciting product marks a significant upgrade from our previous app and we can't wait for you to try it out! 

What's New:

• Enhanced Performance: The Aloware Talk2 app is built with cutting-edge technology to deliver lightning-fast contact center performance on your iPhone.
• Streamlined Communication: Seamlessly integrate calls, messages, and contact management all in one place.
• Improved User Experience: We've revamped the user interface to provide an intuitive and seamless experience. Enjoy a sleek and modern design that ensures you can navigate effortlessly.
• Reliability: Aloware Talk2 offers improved stability for your calls and messaging. 
• Enhanced Features: We've added new features like the powerful Inbox that will empower you to take your business communication to the next level.

Please note that the old Aloware Talk - Business Phone app will soon be removed from the app store. We recommend you make the switch to Aloware Talk2 mobile app today! 

Click here to get the app

Keep Track of Missed Appointments 📆 

We know that managing appointments can be a tricky task, and Aloware is here to make it simpler for you. With our latest update, we've introduced the 'Missed' status to your Calendar events.

Now, when you create an appointment or set a reminder, you can easily mark it as 'Missed' if it doesn't go as planned. This means you'll have a clear record of all your missed events, helping you stay organized.

But that's not all! We've also added a fantastic new feature for Aloware Sequences. You can now set up triggers for missed appointments, allowing you to automate actions and keep your workflow running smoothly. It's all about giving you more control and helping you succeed with Aloware!

Introducing Our 'Refer a Friend' Program! 🌟

With our 'Refer A Friend' Program, we're excited to offer you a great opportunity to share the benefits of Aloware with your network. What is 'Refer A Friend'? This program allows our current Aloware customers to refer friends, and in return, receive a $100 Amazon Gift Card as a token of our appreciation once your referred friends become Aloware customers.

Qualification Criteria:

• You need to have a minimum of 3 users.
• Each friend can be referred only once.

How to Enroll:

• Click the button in your Aloware Admin access.
• Fill out the form.
• You'll receive an exclusive referral link.

The Magic Happens:

• Share the unique referral link you received with your friends.
• When they click the link and schedule a demo with our team, you'll get an email notification.
• After your friend completes the demo and joins the Aloware family, you'll be informed that your reward is on its way.

The Best Part:

• After 90 days, you'll find a $100 Amazon gift card in your email inbox as a token of our appreciation!
• You will be able to keep track of all of your referrals via Referral Hero.

So, start referring your friends to Aloware and enjoy the benefits together. We can't wait to see our family grow with your help!

As we wrap up this update, we want you to know that enhancing your Aloware experience is what drives us. We're constantly working on improving your communication tools, so you can get the most out of them.

If you ever have questions, feedback, or need a hand with anything, our friendly support team is just an email away. Reach out at support@aloware.com, and let's keep making your Aloware journey even better.

At Aloware, we're thrilled to unveil a game-changing feature: Unreturned Conversations. It redefines how you handle customer communication, ensuring you seize every opportunity and provide stellar service.

Why It's a Big Deal

1. Never Miss a Beat: Unreturned Conversations covers more than missed calls; it includes unread texts, voicemails, and unresolved contacts. Everything that falls through the cracks is now within your grasp.

2. Change the Game: We understand that communication isn't just about exchanging messages—it's about maintaining conversations. With Unreturned Conversations, you'll turn potential missed opportunities into meaningful connections.

Key Features:

🔍 Identifying Unreturned Conversations: This refers to interactions that are both "Open" and "Unread." See at a glance what needs your attention.

⚙️ Custom Filters: Easily manage your Unreturned Conversations by tailoring filters to your specific needs. Whether you're focusing on unread texts or missed calls, we've got you covered.

📚 Efficient Task Management: In Aloware Talk, you can make the most of the Talk Inbox for managing Unreturned Conversations. Responding to a missed call or unread message is streamlined, marking previous messages as read automatically.

To learn more about this exciting new feature click the button below.

Read more

We're excited to announce the release of Aloware v10.73! You'll find all these features enabled in your account now 💡

---

New In-App Announcement Flow 📣

With our newest In-App announcement horn in the top right of your Aloware app, you will receive the most up-to-date product updates directly to your app. You can also subscribe to receive these updates via email by clicking here.

All you need to do is click on the horn in the top right, and the updates will show. Check out the screenshot below:

 

---

2-Factor-Authentication (2FA) 🔐

In our commitment to providing a secure experience for you, we have enabled two-factor authentication (2FA) on all Aloware accounts on September 5th, 2023.

When you log in, you'll see a prompt asking for some information before you can access your account. We'll send a code to your registered email, and you'll need to confirm it. It's all about keeping your account secure!

Critical note: Every time you log in, you will be required to submit 2FA. However, if you select "Keep me signed in" then you won't need to login every time if you are using the same device. Please note that "Keep me signed in" resets every 30 days.

Read more about 2FA here

---

Compliance Registration to Line Wizard ☎️

What's New?
We're excited to announce the inclusion of "Line addition to campaigns" as Step 4 in our Line Registration Wizard. This enhancement ensures a more streamlined and intuitive line registration process for our valued customers.

Benefits:

• Simplified Workflow: Register and add your lines to campaigns in one easy step.
• Time Efficiency: Reduce the steps and time taken to integrate your lines with campaigns.

 

---

Add to live Power Dialer ↗️

With this new update, you will be able to add new contacts to running Power Dialer sessions. The Power Dialer list will be live and updated after the transaction. 

Note: It’s worth mentioning that if you choose to add the new contact to the top of the list, the person will be called after the current call that is in progress.

This is showing a running Power Dialer:

Learn how to "Add to Live Power Dialer"

---

Updated "Contact Support" workflow 📝 

In order to improve your experience, on this iteration we have upgraded the “Report Issue” button on places where we provide an opportunity for clients to report issues to us, e.g. communication information page. Instead of the old report form, now the user will be able to submit a message in Intercom.

Report Issue Button:

Intercom user interface:

---

As always, we're here to make your Aloware experience the best it can be. We hope you liked our latest update!

If you have any questions or feedback, please don't hesitate to reach out to our support team at support@aloware.com

📣 In-app announcements are back! 

The Aloware product team has been hard at work launching many great product improvements. We're excited to highlight some of the features and enhancements we released over the Summer!

🔊 New Talk Features: Tags & Wallboard

Tags and Wallboard are now available in Aloware Talk!

Now in Talk, agents can easily manage their contact and communication tags or they can easily view the live call queue, barge, whisper and more. Check out the newest Tags page here or our newest Wallboard here.

📞 Personal Line on Talk profile

Ever quickly want to see what your number is?

Now, it's easier than ever to find the number associated with a specific user by clicking on the user name in the top right of Talk. The number shown will be the personal line of the user, found in User Settings > Profile Settings > User's personal line.

🔖 Tags as a sequence trigger

We have added tags to the sequence triggers. Now, Admins can enroll or disenroll contacts in sequences by adding or removing Tags. The possibilities for automation are endless. 

Check it out by going to Sequences > Sequence settings > Intake & Tiggers to try it today.

🔐 Enhanced Security Measures - reCAPATCHA & 2-Factor-Authentication (2FA)

Aloware has grown rapidly in users over the last year. Therefore, we have enhanced our login security to ensure the protection of important customer data and Aloware technology.

Along with backend security improvements, there are two new additions to secure the login experience. 

1. ReCAPTCHA = Simply select "I'm not a robot" on any login page of Aloware. There may be a question to prove that you are a human.

2. 2FA Login = Aloware's 2-Factor-Authentication will trigger whenever there is a login on a new device after 30 days of inactivity. The security code will be sent to the email associated with the account. Read here for full details.

🌎 Incoming Call Location

With location technology, Aloware will now present the user with contact locations for every new inbound call. Below you'll find an example of a new inbound call from Panama City, Florida.

👻 Hide Task Status Logs

Inside Talk, task statuses help to surface the state of the conversation with a contact. 

However, for many agents, these become a distraction or unnecessary noise. With this setting in Account settings > General Settings, admins can hide Task logs from the communication logs.

🔗 HubSpot Integration Enhancements

Aloware's integration with HubSpot CRM is now more powerful than ever. With recent launches, the following features are available for you now!

• Display images sent as MMS in HubSpot
• Log text messages as an SMS activity
• Pull summary fields like the total number of text messages or calls
• See the direction of a call as a call event (Outbound vs. Inbound) 
• See the outcome of a call directly in HubSpot 
• Map custom contact fields between Aloware and HubSpot

Read more

📲 New IVR Editor

Aloware's newest Interactive Voice Response editor allows users to easily set up an advanced IVR for your customers. 

Utilize features like complex routing, human voice recording, auto-tagging and custom variable recordings. Check out this step-by-step guide here.

🕙 New Longest Available Agent Routing

We have introduced an incredibly important update for increasing the speed at which teams can pick up calls.

The key difference between Longest Availability and Round-Robin is that Longest Availability assigns calls to representatives based on the one who has been idle the longest, prioritizing availability.

Round-Robin distributes calls equally among available representatives in a rotating fashion to ensure fairness.

Find it under Ring Groups > General > Routing Settings.

👥 Team Visibility Settings & Talk My Contacts

To make it easier than ever to view contacts which you care about, we've added a "Team Only" contact visibility. 

This setting will allow agents to view any contact which their Ring Group (or team) has interacted with.

📈 Major Inbound Telephony Engine Improvements

Along with the new features, we've overhauled our key inbound engine technology. These include the following:

• Improved call status handling
• Preview dialer enhancements
• Progressive dialer improvements
• Optimized call routing for direct inbound calls
• User status performance patches
• Callback pending UI/UX changes

📆Google Calendar Integration

Tired of manually copying events from your Google calendar into the Talk Calendar? Want to have the events scheduled by your customers show directly in your Gcal?

Now you can. Aloware's Google Calendar integration allows you to sync a single account-based Google calendar into Aloware for two-way event syncing.

Step-by-step guide

☎ 10DLC Compliance Updates

Over the past few months, regulations have tightened tremendously for customers' ability to send outbound SMS/MMS on 10-digit long code numbers. But never fear because Aloware has you covered. 

We have released several features - like the easy compliance wizard or new line wizard - to make it as easy as possible for you to avoid any disruption of your business. 

Explore Here

As always, we're committed to providing the best possible experience for our users. Stay tuned for more product updates!

If you have any questions or feedback, please don't hesitate to reach us by replying to this chat or emailing us at support@aloware.com.

Thanks!

👋 Aloware Product Team

We're excited to announce the release of Aloware v10.58! You'll find all these features enabled in your account now. 

Read below for all the highlights and details...

---

🔮Feature to be able to sort by timezone in Power Dialer at TALK

When starting a session, agents may want to prioritize calling those in earlier time zones. Now, users of the Talk Power Dial can sort their queued session to maximize prime calling hours.

---

🚀 New Pipedrive, Zoho, and other integration cards in Talk

Now, all accounts with CRM integrations to Pipedrive, Zoho, Guesty, and more will have integration cards in the new interface of Talk. 

They can be found on the right side of the screen under contact details.

---

🌐 Design change to long messages in Talk

Our talk interface is made for easy to use communications with your contacts. So, we have adjusted width of SMS messages and are now fitted to better suit customers used to a mobile interface.

---

🎈 Newest Talk Desktop App 

Have you had the chance to download our newest desktop App? 

We recently made significant improvements, bug fixes. Plus, we’ve added an auto-update feature, which means you don’t have to do anything to receive the latest updates. 

If you don't have the app and would like to download it for Windows or macOS, please go to this link : https://aloware.com/apps/

---

 💵 Updates to billing terms of service

Aloware has updated its definitions of paused, suspended, and deleted users. Since this may impact some accounts' billing, please read the clarified definitions in this article here.

Specifically, only deleted users will be removed from subscription charges. Both suspended and paused users can be used for other purposes, but they still count as paid users.

---

As always, we're committed to providing the best possible experience for our users, and we hope you enjoy this latest update. 

If you have any questions or feedback, please don't hesitate to reach out to our support team at support@aloware.com.

We're excited to announce the release of Aloware v10.55. You'll find all these features enabled in your account now. 

Read below for all the highlights and details...

🔮 Expansion of available countries' numbers

We have expanded the number of available countries PLUS added a banned country list. Please reach out to support with any questions or concerns.

🚀 Talk2 Updates!🚀

🌐 Redial in Power Dialer in Talk

In the new PowerDialer, users may want to try to call a customer again after the first call to the contact failed.

When Redial is selected, the contact will be skipped and placed at the bottom of the current session list in order to try calling the contact at a later time.

⚠ A single contact can only be redialed once per session to avoid an infinite loop of redialing. 

💎 HubSpot Contact Owner Removal Logging

Our system will now show a reason why a contact owner was changed from one user to another. This will clear any uncertainties and provide a more transparent view of what is happening between Aloware and HubSpot systems.

🐞 Bug fixes and performance improvements

We deployed lots of performance improvements related to the Smart Transcription dashboard and Aloware Talk. Contact technical support for more details. 

As always, we're committed to providing the best possible experience for our users, and we hope you enjoy this latest update. 

If you have any questions or feedback, please don't hesitate to reach out to our support team at support@aloware.com.

We're excited to announce the release of Aloware v10.54! You'll find all these features enabled in your account now. 

Read below for all the highlights and details...

🚀 Aloware Talk Updates!🚀

💬  Contacts List export

Admins will now have the ability to export Contact Lists as CSV files from Aloware Talk. Be sure to go and give it a shot!

🔮 DNC and Opt-Out filters for Contacts

Users should be able to filter out any contacts who have the DNC flag or the Opt-out flag in Aloware Talk.

💡 New Feedback for Power Dial Import List

Users will now be notified when their HubSpot contact list is successfully uploaded to their Power Dialer session.

🚀 Smart Transcription Updates!🚀

 💎 Dashboard - Smart Transcription + New features

The Smart Transcription Dashboard precision is getting improvements based on your feedback!

With this update, we are now showing Custom Keywords and Agent and Customers Talk Time on the transcription module.

NOTE: If you currently do not have Smart Transcription enabled on your account, reach out to your admin or Aloware Support to get more information on this service.

🐞 Bug fixes and performance improvements

We deployed lots of performance improvements related to speed and optimization. Contact technical support for more details.

As always, we're committed to providing the best possible experience for our users, and we hope you enjoy this latest update. 

If you have any questions or feedback, please don't hesitate to reach out to our support team at support@aloware.com.