Oct 29, 2021 Update
Contacts Page - New DNC Filter
We have updated the contacts page DNC filter switch to give greater functionality. It now has 3 options:
- All Contacts (with and without DNC) [default option]
- Only contacts with DNC
- Only contacts without DNC
Daily DNC Report
We have added a daily DNC report setting to the bottom of Account > Reporting Settings. By enabling this setting, company admins will receive a daily DNC report every day at 6 PM (based on company timezone). We will not send a report if there are no DNC contacts.
Account > Reporting Settings > Daily DNC Report
DNC Report Email
Calling Settings - Reject & Archive Communications From Blocked Contacts
By default, Aloware doesn't route communications from blocked contacts, however, they still appear in logs and reports. We have added the "Reject & Archive Communications From Blocked Contacts" setting to the bottom of Account > Calling Settings. By enabling this new setting, Aloware rejects and archives communications from blocked contacts, therefore, preventing these communications from appearing in call logs or reports.