Ensure compliance with your SMS Marketing in 2024! 🚨

Did you know that including an opt-out message in your SMS campaigns isn’t just a good practice, it’s a must to stay compliant with the latest regulations? The Telephone Consumer Protection Act (TCPA) mandates clear opt-out mechanisms for promotional messages. 📣

Plus, mobile carriers are super strict about filtering spam, so skipping this could mean your messages never get delivered! 📵

But no worries! Aloware has got you covered. Our SMS feature not only keeps you in compliance but now also gives you the option to automatically add those essential opt-out messages to your SMS campaigns. 

This means you stay on the right side of the law, and your messages reach your audience effectively.📱✅

The 'add opt-out phrase' feature is automatically enabled in:

➡️ Aloware Admin > Sequences (to the following steps)

• Send SMS Message
• Send Picture/MMS Message
• Send SMS to Ring Group

➡️ Aloware Admin > Broadcast: When setting up a text message broadcast using Aloware Admin 

You can turn this feature on or off for different campaigns or steps in a sequence. If you decide not to use this feature, you will get a message confirming it's turned off and the potential implications. If you want to add it back, just tick the box again.

That's it for now. Thanks for reading along to stay up to date with all the great features that we continually release with you in mind. Enjoy and happy texting!

- The Aloware Team

Time to upgrade! 🌟 The new Aloware Talk2 mobile app is here with advanced features for iOS and Android. Enjoy an enhanced interface and better call handling. 

⚠️ Important: The old Aloware Talk app will be disabled on Jan 31st

📱 Make sure to download the new Talk2 app today for a refreshed experience!

➡️ Download Aloware Talk2 for iOS

➡️ Download Aloware Talk2 for Android

Need help? Contact us at support@aloware.com

Thanks for being part of our community!

− The Aloware Team

Hello Aloware users! We're thrilled to roll out our latest updates that are all about enhancing your day-to-day operations. This time, we're focusing on making Call Recording retention settings and CNAM management more efficient and user-friendly! Have a look at these updates:

📞 Enhanced Call Recording Retention Settings

We're thrilled to introduce our latest feature to optimize your call recording experience in Aloware! Developed with your needs in mind, this update offers a streamlined approach to managing your call recordings, ensuring both compliance and convenience.

Key Features:

📋 Company-wide setting: Our new system prioritizes company data retention settings over individual line settings, meaning the company-wide setting takes precedence, ensuring a unified data management strategy across your organization. 

⏳ Flexible retention options: Tailor your call recording retention to suit your needs. 

Choose from:

• Indefinite (default): Keep recordings without a time limit.
• Follow Line’s setting: Match a specific line’s data retention setting.
• Predefined durations: Opt for 10, 30, or 60-day retention periods.

💼 Enhanced user control: At the moment only billing admins can make changes. They have exclusive control over call recording retention and deletion. This enhances security, reduces the risk of errors, and centralizes accountability within your organization.

To access these settings (as an billing admin) you can go to Account > Calling settings > Call records retention duration

Learn more about Call Recording Deletion

💬 Streamlined CNAM (Caller ID) Management

We're excited to announce a significant enhancement to our Caller ID Name (CNAM) management feature in Aloware, designed to make your experience smoother and more efficient.

What's New:

Simplified CNAM Deletion: Billing admins and admins now have the ability to directly delete approved CNAM bundles from the Line settings within the Aloware App. This ensures seamless removal of CNAM bundles from both Aloware and Twilio, streamlining the process even more!

Easy Re-registration of CNAM: After deleting a CNAM bundle, you can easily re-register a new CNAM for the line, right then and there.

Improved User Interface: To enhance clarity, we have updated the CNAM tab by removing the "Delete," "Pause," and "Save" buttons.

The best part? You now have greater autonomy in managing your CNAM settings, leading to a more personalized and efficient experience.

This update significantly minimizes the need for manual requests and interventions, allowing for quicker and more direct management of your CNAM bundles. Enjoy the new level of simplicity and control in managing your caller ID names within Aloware!

Learn more about Caller ID (CNAM)

That's a wrap on our latest feature rollouts! Remember, every enhancement we deploy is with you in mind. We're committed to improving your experience and helping you achieve greater efficiency and ease in your daily tasks.

Thanks for reading along and being a part of the Aloware community. 

Stay tuned for more updates, and as always, we're here to help at support@aloware.com

Exciting news from Aloware! 🌟 We've boosted our Sequences with two new steps to enrich your sales and customer engagement strategy. Plus, we've got new updates in SMS and Missed Call Notifications that are game-changers. Curious to learn more? Dive into the details below!

Sequences just got upgraded! 🔄 

We're excited to announce two new steps implemented into our Sequences feature, designed to supercharge your sales process and streamline your customer engagement:

1. Remove from Power Dialer: Our Sequences feature now includes an effortless contact removal step for your Power Dialer. As soon as a contact is added to a Sequence with this step, they're automatically removed from the dialer list. This keeps your contact list fresh and up-to-date, even during active dialing sessions! Experience a cleaner, more efficient calling process, focusing purely on engaging with your customers and prospects.

2. Enroll to other Sequence: Introducing a revolutionary Sequence Step to Aloware! This new addition allows one sequence to trigger another, seamlessly enrolling contacts into a subsequent sequence. This enhancement means more compact, chain-linked sequences, greater reusability, and the ability to loop sequences. Streamline your workflow and amplify the impact of your outreach with this innovative feature.

Each new step in our Sequences feature is designed to address distinct areas of your sales process, all to enhance efficiency and effectiveness in your customer engagement efforts.

Learn more about Sequences

Simplifying SMS and MMS with Aloware Smart Encoding 💬

We're thrilled to introduce a significant update to our SMS messaging service: the new Smart Encoding feature, designed to enhance the experience for all Aloware SMS users.

Have you ever noticed how using emojis or certain symbols in your texts can split them into multiple messages? This can cause confusion and even hike up costs.

Our new Smart Encoding system addresses this issue directly. Let's say you send a text with an emoji. Typically, this could split into two messages. With Smart Encoding, however, it stays as one single message.

The result? Your SMS conversations will be more cohesive, costs will be lowered, and your communication will become clearer and more effective than ever! ✨

Learn more about Smart Encoding

SMS Assignment within Ring Groups 📲

We've also enhanced our SMS feature to automatically assign messages to the agent who most recently interacted with the contact. 

Now, when a client texts, the message goes straight to the agent they last spoke with, ensuring a smooth and familiar conversation. 🤝

This enhancement means more intuitive and effective communication, helping your team connect better with clients. It's all about making every interaction count and keeping your client conversations flowing seamlessly!

Explore this feature

Customizable Missed Call Notifications 🔔

Aloware now lets you tailor your missed call notifications! You can choose to send alerts to the contact's owner, the last agent who called out, or both! ✅

This customization ensures the right team members are quickly informed, boosting your response time and client engagement. 

*Just a heads-up, there's a brief one-minute delay before the missed call notification is sent. 

This new feature puts you in charge of your communications, helping your team stay on top of client communications more efficiently!

That's a wrap on our latest update! We're all about boosting your Aloware experience. Our team is continuously refining your communication tools to help you make the most of them. 

Got questions or feedback? Our friendly support team is just an email away at support@aloware.com 

Let's work together to make your Aloware journey even more amazing!

We are happy to announce that Talk2, our new and improved mobile app available previously on iOS only, is now live for Android users!  

Here's what you can expect from the new Talk2 app experience:

• New features like the powerful Inbox for advanced communication
• Improved user interface for intuitive navigation
• Enhanced performance and stability
• Streamlined communication and contact management

See a short video of Talk2 App in action:

Download Talk2

Please remember to delete the old Aloware Talk app afterwards.

We're thrilled to bring these latest enhancements to your Aloware experience. As always, your success is our mission. 

Enjoy the new app!

For any inquiries or thoughts, feel free to contact our support team at support@aloware.com

We're thrilled to announce the launch of our latest feature: Caller ID Verification in Aloware! 

This exciting new feature enables you to show a phone number on outbound calls that is different from your actual number, enhancing both your privacy and professional image.

With Aloware's Caller ID Verification for voice calls, you can now:

1. Easily verify and manage Caller IDs with self-service right from your Line General Settings > Phone Numbers (Admin intervention is required). 

2. Ensure compliance and effortlessly identify Verified IDs with the distinctive 'Verified' badge they display.

3. Say goodbye to repetitive verifications. Our system recognizes your previously verified numbers, saving you time and effort.

4. Simplify your Caller ID cleanup. We've streamlined the process for you: the 'Unrent' option is now 'Delete,' making Caller ID removal as easy as a single click.

Learn more

We’ve just launched our new seamless integration with the powerful CRM HighLevel to streamline your communications like never before! 🎉Also, there's more thrilling news to explore, so stick around until the end!

HighLevel Integration 

🔗 What This Integration Enables:

📞 Effortless Contact Management: Seamlessly pull your contacts from HighLevel to Aloware with one click for efficient and centralized contact management.

📱Telephony Features: Whether you need local phone numbers, toll-free lines, or short codes, we've got you covered. Plus, with features like Caller ID and Spam reduction, you can take your customer interactions to the next level.

☎️ Power Dialer: Aloware's Power Dialer helps you efficiently dial your imported HighLevel contacts, enhancing efficiency and saving you valuable time compared to manual dialing.

💬 Bulk SMS: Text your HighLevel contacts in Aloware harnessing our Broadcast tool to turbocharge your SMS strategy. Thanks to this integration, your SMS history will now be conveniently stored as Notes on all your contacts within HighLevel.

🔄 Interaction Sync: Reflect and sync your call and texting activities from Aloware to HighLevel, ensuring all interactions are captured in your CRM.

📊 Reporting: Access detailed call and texting reporting within Aloware for thorough insights and analysis.

If you’re a HighLevel user or thinking of adopting it, this integration is a game-changer for you.

Learn more

New Talk2 Mobile App 📲

We are excited to announce the release of our new iOS mobile app - Aloware Talk2 - Business Phone. This exciting product marks a significant upgrade from our previous app and we can't wait for you to try it out! 

What's New:

• Enhanced Performance: The Aloware Talk2 app is built with cutting-edge technology to deliver lightning-fast contact center performance on your iPhone.
• Streamlined Communication: Seamlessly integrate calls, messages, and contact management all in one place.
• Improved User Experience: We've revamped the user interface to provide an intuitive and seamless experience. Enjoy a sleek and modern design that ensures you can navigate effortlessly.
• Reliability: Aloware Talk2 offers improved stability for your calls and messaging. 
• Enhanced Features: We've added new features like the powerful Inbox that will empower you to take your business communication to the next level.

Please note that the old Aloware Talk - Business Phone app will soon be removed from the app store. We recommend you make the switch to Aloware Talk2 mobile app today! 

Click here to get the app

Keep Track of Missed Appointments 📆 

We know that managing appointments can be a tricky task, and Aloware is here to make it simpler for you. With our latest update, we've introduced the 'Missed' status to your Calendar events.

Now, when you create an appointment or set a reminder, you can easily mark it as 'Missed' if it doesn't go as planned. This means you'll have a clear record of all your missed events, helping you stay organized.

But that's not all! We've also added a fantastic new feature for Aloware Sequences. You can now set up triggers for missed appointments, allowing you to automate actions and keep your workflow running smoothly. It's all about giving you more control and helping you succeed with Aloware!

Introducing Our 'Refer a Friend' Program! 🌟

With our 'Refer A Friend' Program, we're excited to offer you a great opportunity to share the benefits of Aloware with your network. What is 'Refer A Friend'? This program allows our current Aloware customers to refer friends, and in return, receive a $100 Amazon Gift Card as a token of our appreciation once your referred friends become Aloware customers.

Qualification Criteria:

• You need to have a minimum of 3 users.
• Each friend can be referred only once.

How to Enroll:

• Click the button in your Aloware Admin access.
• Fill out the form.
• You'll receive an exclusive referral link.

The Magic Happens:

• Share the unique referral link you received with your friends.
• When they click the link and schedule a demo with our team, you'll get an email notification.
• After your friend completes the demo and joins the Aloware family, you'll be informed that your reward is on its way.

The Best Part:

• After 90 days, you'll find a $100 Amazon gift card in your email inbox as a token of our appreciation!
• You will be able to keep track of all of your referrals via Referral Hero.

So, start referring your friends to Aloware and enjoy the benefits together. We can't wait to see our family grow with your help!

As we wrap up this update, we want you to know that enhancing your Aloware experience is what drives us. We're constantly working on improving your communication tools, so you can get the most out of them.

If you ever have questions, feedback, or need a hand with anything, our friendly support team is just an email away. Reach out at support@aloware.com, and let's keep making your Aloware journey even better.

At Aloware, we're thrilled to unveil a game-changing feature: Unreturned Conversations. It redefines how you handle customer communication, ensuring you seize every opportunity and provide stellar service.

Why It's a Big Deal

1. Never Miss a Beat: Unreturned Conversations covers more than missed calls; it includes unread texts, voicemails, and unresolved contacts. Everything that falls through the cracks is now within your grasp.

2. Change the Game: We understand that communication isn't just about exchanging messages—it's about maintaining conversations. With Unreturned Conversations, you'll turn potential missed opportunities into meaningful connections.

Key Features:

🔍 Identifying Unreturned Conversations: This refers to interactions that are both "Open" and "Unread." See at a glance what needs your attention.

⚙️ Custom Filters: Easily manage your Unreturned Conversations by tailoring filters to your specific needs. Whether you're focusing on unread texts or missed calls, we've got you covered.

📚 Efficient Task Management: In Aloware Talk, you can make the most of the Talk Inbox for managing Unreturned Conversations. Responding to a missed call or unread message is streamlined, marking previous messages as read automatically.

To learn more about this exciting new feature click the button below.

Read more

We're excited to announce the release of Aloware v10.73! You'll find all these features enabled in your account now 💡

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New In-App Announcement Flow 📣

With our newest In-App announcement horn in the top right of your Aloware app, you will receive the most up-to-date product updates directly to your app. You can also subscribe to receive these updates via email by clicking here.

All you need to do is click on the horn in the top right, and the updates will show. Check out the screenshot below:

 

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2-Factor-Authentication (2FA) 🔐

In our commitment to providing a secure experience for you, we have enabled two-factor authentication (2FA) on all Aloware accounts on September 5th, 2023.

When you log in, you'll see a prompt asking for some information before you can access your account. We'll send a code to your registered email, and you'll need to confirm it. It's all about keeping your account secure!

Critical note: Every time you log in, you will be required to submit 2FA. However, if you select "Keep me signed in" then you won't need to login every time if you are using the same device. Please note that "Keep me signed in" resets every 30 days.

Read more about 2FA here

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Compliance Registration to Line Wizard ☎️

What's New?
We're excited to announce the inclusion of "Line addition to campaigns" as Step 4 in our Line Registration Wizard. This enhancement ensures a more streamlined and intuitive line registration process for our valued customers.

Benefits:

• Simplified Workflow: Register and add your lines to campaigns in one easy step.
• Time Efficiency: Reduce the steps and time taken to integrate your lines with campaigns.

 

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Add to live Power Dialer ↗️

With this new update, you will be able to add new contacts to running Power Dialer sessions. The Power Dialer list will be live and updated after the transaction. 

Note: It’s worth mentioning that if you choose to add the new contact to the top of the list, the person will be called after the current call that is in progress.

This is showing a running Power Dialer:

Learn how to "Add to Live Power Dialer"

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Updated "Contact Support" workflow 📝 

In order to improve your experience, on this iteration we have upgraded the “Report Issue” button on places where we provide an opportunity for clients to report issues to us, e.g. communication information page. Instead of the old report form, now the user will be able to submit a message in Intercom.

Report Issue Button:

Intercom user interface:

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As always, we're here to make your Aloware experience the best it can be. We hope you liked our latest update!

If you have any questions or feedback, please don't hesitate to reach out to our support team at support@aloware.com

📣 In-app announcements are back! 

The Aloware product team has been hard at work launching many great product improvements. We're excited to highlight some of the features and enhancements we released over the Summer!

🔊 New Talk Features: Tags & Wallboard

Tags and Wallboard are now available in Aloware Talk!

Now in Talk, agents can easily manage their contact and communication tags or they can easily view the live call queue, barge, whisper and more. Check out the newest Tags page here or our newest Wallboard here.

📞 Personal Line on Talk profile

Ever quickly want to see what your number is?

Now, it's easier than ever to find the number associated with a specific user by clicking on the user name in the top right of Talk. The number shown will be the personal line of the user, found in User Settings > Profile Settings > User's personal line.

🔖 Tags as a sequence trigger

We have added tags to the sequence triggers. Now, Admins can enroll or disenroll contacts in sequences by adding or removing Tags. The possibilities for automation are endless. 

Check it out by going to Sequences > Sequence settings > Intake & Tiggers to try it today.

🔐 Enhanced Security Measures - reCAPATCHA & 2-Factor-Authentication (2FA)

Aloware has grown rapidly in users over the last year. Therefore, we have enhanced our login security to ensure the protection of important customer data and Aloware technology.

Along with backend security improvements, there are two new additions to secure the login experience. 

1. ReCAPTCHA = Simply select "I'm not a robot" on any login page of Aloware. There may be a question to prove that you are a human.

2. 2FA Login = Aloware's 2-Factor-Authentication will trigger whenever there is a login on a new device after 30 days of inactivity. The security code will be sent to the email associated with the account. Read here for full details.

🌎 Incoming Call Location

With location technology, Aloware will now present the user with contact locations for every new inbound call. Below you'll find an example of a new inbound call from Panama City, Florida.

👻 Hide Task Status Logs

Inside Talk, task statuses help to surface the state of the conversation with a contact. 

However, for many agents, these become a distraction or unnecessary noise. With this setting in Account settings > General Settings, admins can hide Task logs from the communication logs.

🔗 HubSpot Integration Enhancements

Aloware's integration with HubSpot CRM is now more powerful than ever. With recent launches, the following features are available for you now!

• Display images sent as MMS in HubSpot
• Log text messages as an SMS activity
• Pull summary fields like the total number of text messages or calls
• See the direction of a call as a call event (Outbound vs. Inbound) 
• See the outcome of a call directly in HubSpot 
• Map custom contact fields between Aloware and HubSpot

Read more

📲 New IVR Editor

Aloware's newest Interactive Voice Response editor allows users to easily set up an advanced IVR for your customers. 

Utilize features like complex routing, human voice recording, auto-tagging and custom variable recordings. Check out this step-by-step guide here.

🕙 New Longest Available Agent Routing

We have introduced an incredibly important update for increasing the speed at which teams can pick up calls.

The key difference between Longest Availability and Round-Robin is that Longest Availability assigns calls to representatives based on the one who has been idle the longest, prioritizing availability.

Round-Robin distributes calls equally among available representatives in a rotating fashion to ensure fairness.

Find it under Ring Groups > General > Routing Settings.

👥 Team Visibility Settings & Talk My Contacts

To make it easier than ever to view contacts which you care about, we've added a "Team Only" contact visibility. 

This setting will allow agents to view any contact which their Ring Group (or team) has interacted with.

📈 Major Inbound Telephony Engine Improvements

Along with the new features, we've overhauled our key inbound engine technology. These include the following:

• Improved call status handling
• Preview dialer enhancements
• Progressive dialer improvements
• Optimized call routing for direct inbound calls
• User status performance patches
• Callback pending UI/UX changes

📆Google Calendar Integration

Tired of manually copying events from your Google calendar into the Talk Calendar? Want to have the events scheduled by your customers show directly in your Gcal?

Now you can. Aloware's Google Calendar integration allows you to sync a single account-based Google calendar into Aloware for two-way event syncing.

Step-by-step guide

☎ 10DLC Compliance Updates

Over the past few months, regulations have tightened tremendously for customers' ability to send outbound SMS/MMS on 10-digit long code numbers. But never fear because Aloware has you covered. 

We have released several features - like the easy compliance wizard or new line wizard - to make it as easy as possible for you to avoid any disruption of your business. 

Explore Here

As always, we're committed to providing the best possible experience for our users. Stay tuned for more product updates!

If you have any questions or feedback, please don't hesitate to reach us by replying to this chat or emailing us at support@aloware.com.

Thanks!

👋 Aloware Product Team