Easier to Use Broadcast Scheduler

Broadcast scheduler is now more intuitive.

Hover over Communication's Relative Timestamp to See Absolute Timestamp

Contact communication timestamp changed to a new format and supports an absolute time tooltip

Treat Returning Contacts as New Leads

Created a new setting under Account > Contact Settings named New Lead Settings. If turned on, existing contact will be redefined as a new lead if coming from automated intakes sources (webform, api, etc.) 

Send SMS Notifications to Custom Phone Number

Added a new setting under User > Notification Settings for a custom SMS notification number

Desktop App Updates

1. Aloware Automatically Notifies Admin if Integration is No Longer Connected 

When a company's integration connection breaks, Company Admins (with Integration Reports notifications enabled) will receive a warning email and next steps if an integration becomes disconnected.

Additionally, we've added an error label next to the integration in case it becomes disconnected.

2. New Sequence Setting - Prevent Enrollment if Contact is Communicating (or has Already Communicated) with an Agent

Keep your contact out of a sequence if you're already talking to them. When enabled, if a contact decides to text or call your lines immediately after submitting a form etc., they won't be enrolled into the sequence.

3. New Sequence Trigger - Add Contact if DNC Status Changes

Added a new trigger that allows you to enroll a contact into a sequence if their DNC Status is added or removed.

Contacts Page - New DNC Filter

We have updated the contacts page DNC filter switch to give greater functionality. It now has 3 options:

1. All Contacts (with and without DNC) [default option]
2. Only contacts with DNC
3. Only contacts without DNC

Daily DNC Report

We have added a daily DNC report setting to the bottom of Account > Reporting Settings. By enabling this setting, company admins will receive a daily DNC report every day at 6 PM (based on company timezone). We will not send a report if there are no DNC contacts.

Account > Reporting Settings > Daily DNC Report

DNC Report Email

Calling Settings - Reject & Archive Communications From Blocked Contacts 

By default, Aloware doesn't route communications from blocked contacts, however, they still appear in logs and reports. We have added the "Reject & Archive Communications From Blocked Contacts" setting to the bottom of Account > Calling Settings. By enabling this new setting, Aloware rejects and archives communications from blocked contacts, therefore, preventing these communications from appearing in call logs or reports.

Import Timeline

We've created a new status timestamp tracker for imports. You'll be able to track the progress of imports from when they were created, queued, completed, etc.

To show the Import Timeline screen you'll need to click the Show Import Logs button and when the dialog shows, click on the Timeline tab.

Trigger:

Timeline Tab: 

Import Timeline: Will display the progress of the import from when it was created to its latest status.

We are tracking:

• Queued => the import is now being queued.
• Started => the import process has now started.
• Stopped => import manually stopped by the user.
• Re-queued => there are instances, on big imports, where the import process exceeds the maximum time a job should be executed and the job will fail. The import process should be restarted and the job will get re-queued again. This status will track that instance.
• Re-started => instance related to maximum execution time, the job has been restarted after being re-queued.
• Completed => the import process has been completed.
• Failed => import failed.

Old Imports: Aloware will display a text stating that the previous imports will not include the import timeline data.

New Usage & Cost Screen

We've revamped the usage screen with a fresh new look and more optimized experience. This enables the admin to more easily see a breakdown of the account’s usage and spend. 

=>Single Send RVM API

Drop a single RVM (Ringless Voicemail) audio to a contact via an audio URL that can be frictionlessly triggered through the API. API Documentation is in Integrations > RVM API => https://app.aloware.com/integrations?tab=rvm_api

Two-Legged Call API 

A two-legged call is when you first call an agent using the phone number given and after agent answers the call, make an additional call to the desired contact. Remotely establish a two-legged call between an agent and a lead all via the API. API Documentation is in Integrations > Two Legged Call API => https://app.aloware.com/integrations?tab=two_legged_call_api

Aloware Now Supports Zoho Lead to Contact Conversion

We've further intertwined out integration with Zoho enabling agents to seamlessly update both contacts and leads in Aloware with immediate data sync on Zoho. 

Aloware can now continue syncing communications (calls, SMS) to the Zoho contact record--even if it was converted from a lead.

Now, if Aloware can’t find a Zoho lead for an Aloware contact, it searches Zoho contacts for the record. Once the Aloware contact is found, Aloware re-links the Aloware contact with the Zoho contact record.

Sequence Disenrollment API

We’ve made it easy to disenroll contacts from any sequence directly via the API. For reference, API Documentation linked here.

Contacts Page Header & Message Composer Responsive Design

Contact page is now web responsive and functions properly at any window size:

Contact List Page Responsive Design at SMALL Window Width:

Contact Activity Page Responsive Design at MEDIUM Window Width:

Broadcast with Ease & when Relevant

We’ve upgraded the Broadcast Manager to only allow sends within your prospects/clients optimal and relevant business hours in order to avoid major complaints/compliance issues. With Aloware, reach your audience at the time of day they are most likely to engage and on the channel that they are most likely to respond to.

Contents

1. Force HubSpot Merged Contact Sync w/ Manual Button

Force HubSpot Merged Contact Sync w/ Manual Button

Unfortunately, HubSpot doesn’t offer a webhook event for Aloware or any other 3rd party providers to sync contacts when merged in HubSpot.

Issue
If you merged Lead A into Lead B in HubSpot, you'll still see Lead A in Aloware, until you re-sync your contacts.

Solution
The only way to guarantee these contacts sync is to manually sync them with the new 'Sync with HubSpot' button in the Contact's Integration Cards section.

Aloware users need to click this button for every time they merge contacts in Hubspot.

Contents

1. Fixed Bugs in Sending Broadcasts

Fixed Bugs in Sending Broadcasts

The following Broadcast issues are now fixed:

•  Broadcasts now prevent sending when no contacts are selected
•  Contacts counter is now accurate