New Call Details and more in v10.4.6
We're excited to announce the release of Aloware v10.4.6 which will release tonight after 7pm PST, Friday July 1st.
Read below for all the highlights and details...
📞 Additional Call Details
In an effort to show the user more details about calls to the user, we’ve added the following information to the communication info.
- Did call answer with Fishing mode? yes/no
- Barge? yes/no
- Whisper? yes/no
- Holder in a queue? yes/no
- If yes to the above, then place in queue before the call hung up will show
- Timestamp of the ring group snapshot
Navigate to a conversation with a call. If you scroll to the bottom, you will find the 'more details' button. Select this to find the below screenshot.
Find the additional details on the left information panel below.
💲 End of Month Cost & Usage Summary Report
Aloware wants to make sure you always know your accurate monthly usage and billing.
Therefore, Aloware will send an email to the Billing Admins of your account at month’s end. You can find a sample email preview below.
📢 Aloware Talk Launch [Beta]
A reminder that Aloware has launched its newest, overhauled interface.
Since release, we've made a number of performance improvements and enhancements. Check them out here!
Watch this quick video to see the new and improved Aloware Talk interface. Remember it's been enabled on your account FOR FREE.
📈 'Not Disposed' Dashboard Filter
‘Not Disposed’ allows users to pull all calls and contacts who were not given a disposition.
Therefore, we added a new filter (Not Disposed) that already existed in the “Contacts” tab, to Communications (in the Dashboard). This way you can easily see what contacts have not been disposed.
See below for an example:
💡 Smart Transcription Feature
Aloware has released an exciting new artificially intelligent feature called smart transcription.
Since we know listening to call recordings is labor-intensive and time-consuming, the team has enabled managers to easily review the conversation dialogue, highlights, keywords, and categories with a click of a button.
🐞 Bug fixes and performance improvements
We deployed lots of performance improvements related to hubspot CRM integration and large job speed like bulk SMS messages. Contact technical support for more details.
As always, we're committed to providing the best possible experience for our users, and we hope you enjoy this latest update.
We will closely monitor app performance for the latest release beginning on Friday, July 1st after 5pm PST.
If you have any questions or feedback, please don't hesitate to reach out to our support team at email@example.com.