Oct 14, 2021 Update
Aloware Now Supports Zoho Lead to Contact Conversion
We've further intertwined out integration with Zoho enabling agents to seamlessly update both contacts and leads in Aloware with immediate data sync on Zoho.
Aloware can now continue syncing communications (calls, SMS) to the Zoho contact record--even if it was converted from a lead.
Now, if Aloware can’t find a Zoho lead for an Aloware contact, it searches Zoho contacts for the record. Once the Aloware contact is found, Aloware re-links the Aloware contact with the Zoho contact record.