What's New: iOS App Updates, HubSpot Integration Improvements, and more! 🔥 - Aloware

Exciting news! Dive into a smoother iOS mobile app experience with personalized line filters and unified communication management, now consolidating all your interactions in one tab. Did you know that Aloware now can route incoming calls to a HubSpot deal owner? Explore these and more details below to supercharge your productivity! ⚡️

Explore Our HubSpot Integration Latest Improvements 🎉

We're thrilled to unveil three major enhancements to your Aloware-HubSpot integration.

Here's What's New:

1. Enhanced IVR Configuration: Now, users can select the Deal/Contact Owner from multiple Pipelines, enhancing customization and flexibility to better manage your operations.

Deal Owner Integration: Alongside Contact Owners, you can now incorporate HubSpot Deal Owners into your IVR setup. This addition is essential for those who manage distinct aspects of customer relationships.
Multiple Pipeline Support: Link your IVR to multiple Pipelines, which will provide more flexibility to handle different types of customer inquiries. Plus, you can easily direct calls to the right Deal Owners within each Pipeline, making sure every customer gets the attention they deserve.

2. Data Picker for Aloware-HubSpot Custom Fields

Say goodbye to date formatting issues and hello to seamless synchronization between Aloware and HubSpot.

With the Data Picker, you can now sync your calendar from Aloware directly to your CRM in HubSpot, ensuring accurate and consistent information across both platforms. Plus, Aloware now includes a Date selector for easier data input. This enhancement guarantees smooth and accurate date synchronization between Aloware and HubSpot, making your workflow more efficient.

Learn more about Aloware-HubSpot Custom Fields here

3. Introducing Error Prevention Alerts for Aloware-HubSpot Workflows

We've implemented a new feature to ensure smooth communication flows within your HubSpot workflows. Now, if a user tries to send a message through the HubSpot workflow and their Line is empty or lacks a phone number, an error notification will pop up in Aloware.

This notification applies specifically to the "Send a text (SMS/MMS)" action in Aloware.

It's important to note that connecting a personal number to all users is recommended to avoid this issue.

Read our support article on Aloware-HubSpot workflows here

Elevating Your iOS Talk2 Experience 📱

Get ready for an even better mobile app experience with our latest releases to the iOS app:

“My Personal Line” Quick Filter:
Get personalized communication on-the-go! Our iOS app now features the “My Personal Line” Quick Filter, making it easier to manage interactions specific to your line.
“All” Inbox Status Filter:
No more hopping between tabs. With the 'All' filter, you can see all your Communications, whether they're Open, Pending, or Closed, all in one spot, now available in the iOS app. Stay tuned for its Android release!

Don't miss out—head to the App Store now and unlock the full potential of your Aloware Talk2 app

Improved Contact and Call Disposition Workflow 📒

We're excited to introduce Force Call and Contact Dispositions to streamline your workflow!

Force Call Disposition: With this option enabled, agents can now pause the wrap-up timer and lock key functionalities such as the back button, callback, and agent status dropdown until the call is disposed of. This ensures that agents effectively complete call-related tasks without interruptions, leading to smoother workflows and improved efficiency.

Force Contact Disposition: Similarly, this feature allows agents to pause the wrap-up timer and lock essential functionalities until the contact is disposed of. By enabling Force Contact Disposition, agents can focus solely on completing necessary tasks associated with the contact, streamlining their workflow and enhancing productivity.

*Note: These features are compatible with Power Dialer calls as well.

Key Benefits:

Streamlined post-call workflow and accuracy: Agents are now prompted to complete Call or Contact Dispositions before making new calls, ensuring precise data and compliance with post-call procedures when “Force Call Disposition” or “Force Contact Disposition” is enabled.
Guaranteed wrap-up time: Refreshing the browser no longer resets wrap-up time, giving Agents full use of their post-call tasks time.
Improved accountability and follow-up: This update ensures accurate Call and Contact disposition data, enabling seamless follow-up Sequences and timely scheduling for improved efficiency.

Learn more about Force Call & Contact Disposition in Aloware here

And there you have it—Aloware's latest upgrades ready to revolutionize your communication game!

Reach out to us with any questions at support@aloware.com

Stay tuned for even more updates—we're always striving to exceed your expectations! 🚀🌟

– The Aloware Team