Exciting news—our Customer Satisfaction (CSAT) Survey Tool feature is now available for all users. 📣 This powerful tool is designed to seamlessly integrate into your customer service workflow, offering comprehensive insights directly from your customers. Here's what's new and how you benefit:

• IVR-activated: Our game-changer CSAT (Customer Satisfaction) scoring feature can be triggered automatically as part of an IVR sequence, allowing your customers to provide feedback directly after their call experience. No need for manual activation or intervention from your staff!
  
  
  
  
  
• Unlock Valuable Insights: By collecting CSAT scores, you'll gain direct feedback from your customers, offering a clear view of your service quality and areas for enhancement.
  
  
  
  
• Identify Growth Opportunities: Analyze CSAT data to recognize which agents excel and who may need additional training, allowing you to pinpoint exact areas for growth and improvement:
  
  
  
  
  
• Boost Customer Loyalty: Show your customers you value their opinions by asking for their feedback, which can significantly enhance loyalty and satisfaction.

Activate this feature within your Line settings in Aloware Admin and start reaping the benefits of enriched customer insights. 

🎬 Plus, don’t miss our short demo video for a quick overview of how to make the most out of the CSAT scoring feature: 

Watch Demo

Ready to enhance customer satisfaction? Simply activate the CSAT survey in Aloware Admin and start collecting insightful feedback. For a step-by-step guide on enabling this feature, check out our support article here.

Stay tuned for more updates and enhancements designed to support your business growth. 

Happy calling! 📞

- The Aloware Team