Call Waiting, Transcription Dashboard in v10.53
We're excited to announce the release of Aloware v10.53. You'll find all the these features enabled in your account now!
💡Smart Transcription Dashboard
We've also made additions to the call panel, where you can now see the percentage of talk time between the contact and the agent.
You can get started for free for up to 5,000 minutes depending on your plan. Read more in the FAQs here.
To get started immediately, simply email firstname.lastname@example.org with this message, "Hi, I'm interested in the Transcription Free trial" and we'll turn it on for you.
🌍 Local Presence in the UK
With Local Presence, you can increase your connection rate by using local area codes for calling and texting in major cities.
Now, we have upgraded our major cities package to major area codes in the United Kingdom.
Contact email@example.com, or email you CSM and you can get started with UK local area codes today.
📢 Aloware Talk Launch
Another reminder that Aloware has launched its newest, overhauled interface.
Since release, we've made a number of performance improvements and enhancements.
We want to again demonstrate the features on the communications page for those new!
☎ Call Waiting
Aloware has Call Waiting, which routes an incoming call to a personal line similar to how modern cell phones work.
Now, when a user is on the phone and Call Waiting is enabled, the incoming call will be on hold until the user decides to, ignore, hang up and answer or park and answer the call.
💲 Long SMS as MMS
Save costs by automatically sending long messages via MMS rather than multiple SMS.
Users can enable this on the account settings, therefore inheriting for all lines, or select individual lines in the line settings.
🐞 Bug fixes and performance improvements
We deployed lots of performance improvements related to app loading, Aloware Talk and UI fixes. Contact technical support for more details.
As always, we're committed to providing the best possible experience for our users, and we hope you enjoy this latest update.
If you have any questions or feedback, please don't hesitate to reach out to our support team at firstname.lastname@example.org.